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If you’ve decided to embrace the Lean
business methodology, we offer our congratulations. It is an excellent approach
to reducing waste, capturing opportunities for improvement, and creating a
culture of innovation.
When most leaders start their Lean journey -- and it is a journey, we’re sure
no one has achieved Lean perfection yet -- they focus on training managers and
staff to ensure that they understand what Lean is really all about. This is a
critical undertaking, but our clients have found that it is not enough on its
own.
In addition to education, you and your team need the right tools in place to
support Lean, and that starts with Lean management software.
Not only does software make your organization more effective at continuous
improvement, but it also increases your strength as a leader.
Here’s why software should be a central part of your Lean strategy.
The Lean approach is centered around daily, incremental improvements. In most
cases, these projects don’t require executive level intervention. Problems with
workspace organization, inefficient forms, or sloppy data entry aren’t likely to
land on your desk. But, in a twist of irony, those are precisely the types of
problems that Lean is designed to resolve. With Lean software in place, you get
a view of how issues like these are being tackled by your team. You may not get
involved in many, but there is great value in knowing what types of problems are
being identified, who is working to resolve them, and how quickly those
improvement projects are moving through the pipe.
Many Lean leaders go through a strategic planning process, sometimes using
tools known as Hoshin Kanri or Policy Deployment. There is a strategic vision
for where the organization will be three to five years from now. To get there,
everyone needs to be moving in lock-step and working toward the same
game-changing objectives. Lean software sets up the structure for leaders to
cascade goals from the C-suite down to the front line. Each person has a clear
understanding of how their work relates to the overall goals, and performance
evaluation can be driven by those same objectives. When everyone is aligned with
the most essential purposes, decision making is more straightforward and
opportunities for improvement become more apparent.
Corporate culture is an interesting thing. Every organization has one, even
if it isn’t intentional. The goal of Lean leaders is to infuse the culture with
improvement-centric thinking and the willingness to engage. This isn’t easy
because culture can’t be dictated. It is the sum of all of the cues people
receive about what “normal” behavior looks like. Lean software serves as your
culture dashboard. You can see which people, teams, and departments are
embracing the approach and effecting positive change. You can also see where
additional training, coaching, and encouragement are needed.
You probably have software to manage every other important aspect of your
business. Sales is likely run on a CRM, the finance team certainly has an
accounting system, and you may even have multiple tools running HR. That’s
because these core business functions are essential and must be well managed.
Lean is no different. When you invest in technology, you send a clear signal to
everyone that this is not a passing fad or the management mode of the week. It
also gives your team confidence that you are willing to put financial resources
to work making them successful at managing waste reduction and improvement
projects.
Lean requires people to step out of their comfort zone and look at problems
and processes in a new way. This can be uncomfortable, especially when the
approach is new and the culture hasn’t been developed yet. The best way to
reinforce the benefits of Lean and to get people excited about the possibilities
for individual growth and career development is to recognize the people who get
engaged and take risks. Look for a Lean software solution that has built-in
improvement broadcasting so that you can celebrate success and the people who
make it happen.
Implementing Lean is a big deal. It will change the principles on which your
organization operates and impact the daily work of every member of the team.
Therefore, it is essential that leaders are able to quantify the impact of
improvement work and prove to employees, investors, boards, and others that the
effort has been worth it. Lean software helps you quantify the results of Lean
against your organization’s key performance indicators like reduced expenses,
improved customer satisfaction, higher quality scores, increased revenue, and
other critical metrics.
No one ever said that the Lean transformation was easy. It requires a well
thought out strategy and careful attention to many moving parts. Lean management
software will go a long way toward putting you in command and control and
supporting every person’s contribution to success.
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